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Digital transformation rarely fails because the technology is wrong. It fails because people, habits and organisations don’t change with it. Sponsors disappear. Training gets overlooked. Success is measured at go-live, not on Monday morning. The technology usually works.
Some arguments don’t fit in one article. Three threads run through everything here, and each took six or eight pieces to make properly. Each series opens with the piece to read first. It’s marked.
Digital transformation rarely fails because the technology is wrong. It fails because people, habits and organisations don’t change with it. Sponsors disappear. Training gets overlooked. Success is measured at go-live, not on Monday morning. The technology usually works.
I was twenty-four when a man twice my age handed me a folder and said: “If this network stops, trains stop.” I laughed. He didn’t. That was the last time I found the sentence funny. Everything I’ve learned about surviving a career happened in the thirty years after it. Here’s the part nobody warns you…
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