A new tool arrives inside an existing way of working. If responsibilities, incentives and everyday friction stay the same, familiar habits often win. Look at where people return to the old method. That is a useful place to begin understanding what still needs to change.
A new tool arrives inside an existing way of working. If responsibilities, incentives and everyday friction stay the same, familiar habits often win. Look at where people return to the old method. That is a useful place to begin understanding what still needs to change.
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